Syrex Infoservices, with headquarters in New Delhi, is one of the foremost domestic Business Process Outsources (BPOs) engaged in collecting funds for underprivileged children on behalf of renowned worldwide Non-Government Organizations (NGOs). Syrex has redefined the term “business” by linking it with the social cause, and is well-known for its in-depth, critical knowledge of different process areas that are used for generating new worldwide donors.
When your mission is as fulfilling as this, you don’t want your agents to be idle due to inefficiencies in your communications platform. You need them to be as engaged as possible in getting funds to where they need to be in order to serve the most children.
So when their outbound dialer was not doing the job, Syrex turned to IBM’s Smart Business platform with Cincom Synchrony for an integrated contact center solution. What happened next bodes well for the NGOs and those they serve: call volumes improved by 600 more connected calls per hour, per business unit, as compared to the competitive dialer product – for an average of 40,000 successful outbound calls per day.
According to Naresh Kakkar, Director of Syrex Infoservices, “Cincom Synchrony on IBM’s Smart Cube is an integrated contact center solution that works in concert to improve the customer experience, agent performance and overall business operations.”
Read more about how Syrex improved its ability to aid underprivileged children using IBM’s Smart Business Platform with Cincom Synchrony.