Life on a tropical island might seem like the working stiff’s idea of bliss: warm seas, sandy beaches, balmy breezes, drinks at your lounge chair, endless sunny days, all without end. No responsibilities, no problems, no worries. We readily forget that to make the bliss happen takes an army of people and an infrastructure of transportation, lodging, food, utility and telecommunications companies.
A resort area thrives on a foundation of favorable climate and abundant services, including its telecommunication systems. The level of service demanded by the island’s visitors seeking everything from flight reservations to street directions placed a strain on Mauritius Telecom’s call center. Citing the urgency of serving the fast-growing Mauritian Freeport, Iswarduth Sewpal, Mauritius Telecom’s Call Services’ general manager said his company’s motto was, “Don’t make people wait!”
To that end, with the help of Cincom Synchrony, Mauritius Telecom’s call center is able to operate around the clock, handling both inbound and outbound calls. According to Sewpal, “We rely on Synchrony for our help desks, telemarketing campaigns and phone surveys. This is a big help indeed. We are very happy with Synchrony.”
Take a look at the challenges – and rewards – of maintaining such an idyllic existence in paradise.