Contact Center Expert to Discuss Driving Employee Engagement
Cincom's Brian Flagg Will Present at the Contact Center Association Spring Conference April 23-26
Cincom and IBM to Focus on Retail Interactions During Webinar
CINCINNATI – November 30, 2011 – Consumer expectations are growing rapidly as retail touch points are improved and expanded. Are you prepared to deliver consistent brand experiences across your retail channels? Tadd Wilson, Senior Managing Consultant with IBM Retail Store Solutions, will be joining Brian Flagg from international software and service provider Cincom Systems customer [...]
Cincom’s Brian Flagg Featured at Contact Center Association Fall Conference
Contact Center Expert to Discuss Managing Variability and Averages and Strategic Planning Tools
Cincom’s Brian Flagg Featured on Contact Center Association Webinar
Contact Center Industry Expert to Discuss The Value of a Contact Center Maturity Model
Cincom Synchrony Wins 2011 Call Center Week Award
Customer Experience Management Solution Recognized as one of the Best Technology Solution Providers
Ventana Research Rates Cincom Synchrony a “Hot” Vendor in the 2011 Value Index for Customer Experience Management: Agent Desktop
CINCINNATI – March 2, 2011 – Cincom Synchrony, a customer experience management solution for contact centers, was rated a “Hot Vendor” in the Ventana Research 2011 Value Index for Customer Experience Management: Agent Desktop by Ventana Research this week.
Cincom Systems Wins 2011 IBM Beacon Award for Best Industry Solution for Banking
Cincom Synchrony, a customer experience management solution for contact centers, was named winner of the Best Industry Solution for Banking in the IBM Beacon 2011 Awards. The Beacon Awards are an important element of IBM’s Business Partner recognition program. Chosen from among hundreds of nominations by leading industry journalists, analysts and IBM executives, Beacon Award winners have set the standard for business excellence, innovative technology solutions, industry knowledge and client satisfaction.
Cincom Offers Complimentary Excerpt of Ovum Research: How Agent Desktop Tools Reduce Churn
CINCINNATI – December 23, 2010 – While the idea of a unified agent desktop has been around for some time in contact centers, new tools and functionality are helping to reduce agent churn, according to an excerpt of Reducing Agent Churn Through Unified Desktop Tools, a report from research analyst firm, Ovum, provided for free [...]
Cincom Synchrony Receives IBM Health Industry Validation
Customer experience management solution recognized in Health Integration Framework Cincinnati – November 17, 2010 – Software and services provider Cincom Systems, an IBM Premier Business Partner, announces that Cincom Synchrony®, its customer experience management solution for contact centers, has been recognized with IBM’s Health Integration Framework validation. IBM’s Health Integration Framework provides healthcare and life [...]
Cincom Launches ‘Winning Conversations’ Website
New site provides latest information, resources and trends to help contact centers “win” at customer experience CINCINNATI – October 18, 2010 – Cincom recently launched the new “Guiding Winning Conversations” website for its Synchrony Customer Experience Management solution. Guiding Winning Conversations The concept of “guiding winning conversations” is based on the notion of consistently delivering [...]
