Social CRM – Fad or Here to Stay?

Social CRM is mistakenly referred to as social media monitoring, however, that is incorrect; it encompasses a much broader spectrum of the value chain, and most importantly, includes participating in the conversations.

A Warning to Contact Centers: Give Power Back to the People

These tried-and-true methods could improve your relationships with your customers. How would you build a customer experience strategy to engage, inspire and guide?

Cincom: A Video History

During Cincom’s 45th Anniversary celebration, the following 5-minute video premiered recapping the prosperous life of Cincom under the leadership of its founder Tom Nies.

Celebrating Software and Symphony at Cincom’s 45th Anniversary

On October 1st, 2013, Cincom Systems celebrated the 45th anniversary of its founding in 1968. To mark this milestone, the company organized a two-hour commemoration to celebrate. Distinguished guests, Cincom directors and the Nies family gathered for the event.

You Got Your CEM in My CRM!

This article is written by Nadine Tafford. Nadine is an experience consultant with competencies gained over 10 years of consultative solution selling of software and services solutions to corporate and government organisations. Focused on solution consulting and troubleshooting, Nadine specialises in helping businesses optimising their performance in areas such as: Solution selling, Customer Experience, CRM, Document Solutions and Business Intelligence.

Cincom Executes Reseller Agreement with Workforce Management Software Group

The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed a reseller agreement with Cincom Systems, Inc., Cincinnati, Ohio, the providers of the Cincom Synchrony customer interaction suite.

Intelliverse and Cincom Systems Partner to Provide Cloud-Based, Multi-Channel Contact Center Solution

Integrates Voice, Chat, Email, and Customer Systems into a Single Unified Desktop to Deliver Exceptional Customer Service

10X Exceeded Costs Due to Poor Call Center Engagement

Call center leaders and practitioners frequently talk about engagement, or the lack of it, and the effects on the contact center; higher attrition, lower FCR and lower customer satisfaction scores. However, the impacts to the business far outweigh those to the contact center. Consider your average revenue per contact. Then consider how many poor interactions […]

4 Biggest Issues Facing the Contact Center in 2013

2013 is the year for finding the right employees and keeping the right talent. Brian Flagg, Senior Client Executive for Cincom Systems was featured on an expert panel during a Contact Center Spring 2013 Conference where he shared the best practices, social media tips, technologies and hiring strategies for the upcoming year. Technology “Technology can […]

Louis Columbus Featured in “Top 20” List by CRM Outsiders

“A Passion for Research”, a blog managed by Louis Columbus, Microsoft Enterprise Systems Senior Analyst at Cincom, was recognized as being among the top 20 CRM blogs of 2012 by CRM Outsiders. Louis Columbus uses his blog to convey top trending technological and economic issues impacting enterprise software consumers. “A Passion for Research” tracks that information to better […]

Page 1 of 1012345...10...Last »