A Warning to Contact Centers: Give Power Back to the People

These tried-and-true methods could improve your relationships with your customers. How would you build a customer experience strategy to engage, inspire and guide?

You Got Your CEM in My CRM!

This article is written by Nadine Tafford. Nadine is an experience consultant with competencies gained over 10 years of consultative solution selling of software and services solutions to corporate and government organisations. Focused on solution consulting and troubleshooting, Nadine specialises in helping businesses optimising their performance in areas such as: Solution selling, Customer Experience, CRM, Document Solutions and Business Intelligence.

Customer Experience Management in Paradise

Telecommunication systems support an island’s services economy to make every customer’s experience a good one

Cincom Expert Listed as Top CRM Influencer

In life there are influences that impact the big picture; the same is true with CRM

Cincom talks IBM ties at Impact2012

Randy Saunders discusses Cincom’s Smarter Interactions with Matias Rico from IBM

Kindle Your Sales Fire

What’s better than winning a brand new Kindle? Winning one that’s preloaded with 10 top selling eBooks! Ten randomly selected winners will each receive a treasure chest of sales inspiration—a Kindle reader preloaded with 10 top titles in the field of sales improvement. This Kindle has more business boosting ideas than a convention hall full […]

Would Your Employees Recommend Your Company?

New Forrester report examines employee advocacy scores. Sadly, most employees could not recommend their company’s products or services.

Smart Energy Requires Smart Contact Centers

Dennis Smith over at Chartwell (utility industry research firm) finds emerging smart grid and the energy management programs and services combined with more communication channels requires better skilled customer service representatives.

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