A Warning to Contact Centers: Give Power Back to the People

These tried-and-true methods could improve your relationships with your customers. How would you build a customer experience strategy to engage, inspire and guide?

Cincom: A Video History

During Cincom’s 45th Anniversary celebration, the following 5-minute video premiered recapping the prosperous life of Cincom under the leadership of its founder Tom Nies.

Kindle Winner Announced for Customer Experience Survey

Congratulations to Ninetta Jordan of Southfield, Michigan!

What Drives Engagement?

CEM versus CRM

Transform Your Business into a Selling Machine

Synchrony users know that a positive customer experience is invaluable to the success of their companies. One guaranteed way to satisfy customers is by providing quick and accurate sales on every order. This becomes more difficult to achieve when selling complex products. When sales teams don’t have access to the information they need, they are […]

Ventana Research Rates Cincom Synchrony a “Hot” Vendor in the 2011 Value Index for CEM

CINCINNATI – March 2, 2011 – Cincom Synchrony, a customer experience management solution for contact centers, was rated a “Hot Vendor” in the Ventana Research 2011 Value Index for Customer Experience Management: Agent Desktop by Ventana Research this week.

Would Your Employees Recommend Your Company?

New Forrester report examines employee advocacy scores. Sadly, most employees could not recommend their company’s products or services.