Social CRM – Fad or Here to Stay?

Social CRM is mistakenly referred to as social media monitoring, however, that is incorrect; it encompasses a much broader spectrum of the value chain, and most importantly, includes participating in the conversations.

A Warning to Contact Centers: Give Power Back to the People

These tried-and-true methods could improve your relationships with your customers. How would you build a customer experience strategy to engage, inspire and guide?

Cincom: A Video History

During Cincom’s 45th Anniversary celebration, the following 5-minute video premiered recapping the prosperous life of Cincom under the leadership of its founder Tom Nies.

You Got Your CEM in My CRM!

This article is written by Nadine Tafford. Nadine is an experience consultant with competencies gained over 10 years of consultative solution selling of software and services solutions to corporate and government organisations. Focused on solution consulting and troubleshooting, Nadine specialises in helping businesses optimising their performance in areas such as: Solution selling, Customer Experience, CRM, Document Solutions and Business Intelligence.

Cincom Executes Reseller Agreement with Workforce Management Software Group

The Workforce Management Software Group, Inc., (WFMSG) the developer and provider of the Community workforce management solution, today announced that they have executed a reseller agreement with Cincom Systems, Inc., Cincinnati, Ohio, the providers of the Cincom Synchrony customer interaction suite.

“Contact Center Excellence” Author Shares Insights for Getting to World Class

Brian Flagg’s new book, “Contact Center Excellence: Standing Out From The Crowd,” will help you drive your contact center to a world class level.

Contact Center Unconcerned about New Healthcare Mandates

Health Advocate’s highly personalized approach is aided by Cincom Synchrony

Integrated Contact Center Ensures Quick Aid

When you’re collecting funds for underprivileged children, you don’t want any idle time

Customer Experience: The next hurdle for ACOs

Guided interactions, standardized treatments, and shortening the revenue cycle can help ACOs and Medical Homes provide a better patient and caregiver experience.

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