Smart Energy Requires Smarter Contact Centers

Consumers are evolving from “passive” to “participatory” as smart energy technologies come online and they strive to understand new equipment, pricing and delivery models. Contact center agents are challenged to deal with more complex conversations in a manner that builds customer satisfaction and loyalty.

The role of the contact center agent is becoming more complex, but at the same time, more critical as consumers require a deeper level of assistance. Utility companies are challenged to transform their customer-facing people, processes and technologies to deliver better experiences in the Smart Meter era.

Cincom Synchrony can help bring your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.

Learn More:

• Guiding winning conversations in energy and utilities – A four-page brochure that discusses the opportunity for energy/utility companies to embrace CEM and differentiate themselves in an industry undergoing drastic upheaval. Learn how Cincom Synchrony can help operationalize your CEM strategy.
• Why energy companies NEED a customer experience management strategy – A twenty-minute presentation that discusses the importance of CEM for the Energy sector given the drastic changes at work in the industry. Learn why energy companies that are proactive and embrace the opportunity for deeper relationships with customers will be the winners in the increasingly competitive landscape.
• Cincom Synchrony product demonstration – a thirty-minute product demonstration provides excellent insights into how Synchrony guides agents to deliver better experiences.

Cincom Synchrony and IBM for the Energy and Utility Industry

Synchrony is validated in IBM’s Solution Architecture for Energy (SAFE) and Utilities Framework, which is a software platform for the management and integration of a utility’s assets and information to help drive business agility and intelligent network transformation. The Framework strengthens line-of-business and IT collaboration by supporting seven software capabilities critical to smarter Energy and Utility solutions, including improved customer experience.

• Read the news release: Solution Helps Energy and Utilities Compete and Win on Better Customer Experiences