Energy and Utilities Resources

Data Sheets

Guiding Smarter Interactions in Energy and Utilities- Learn how energy/utility companies that embrace CEM can differentiate themselves in an industry undergoing drastic upheaval. Read how Cincom Synchrony can help operationalize your CEM strategy.

Webcasts

Webcast and demo: Why Smart Energy Requires a Smarter Contact Center - The role of the contact center agent is becoming more complex, but at the same time, more critical, as consumers require a deeper level of assistance. Watch this webcast featuring speakers from Chartwell, IBM, and Cincom to learn why contact centers need to adapt and provide guidance and tools to ensure agent success. You can also download the presentations and watch a Synchrony demonstration.

E-Books

The Last Mile (Energy and Utilities) - This e-book discusses how focusing on the “Last Mile,” that final connection between the customer and your organization, will ensure that you can move customers from being “unsatisfied” to “loyal advocates” for your organization.