Guiding Winning Conversations in Banking

Synchrony can help banks and financial institutions deliver dramatically better customer experiences. Core functionality includes:

• Ability to guide “designed” experiences
  • Eliminate tasks or activities that are non-mandatory or add no value
  • Automate those tasks or activities that are mandatory but add no value
  • Guide agents to add value for the best outcomes
• Single interaction platform with 360° customer view and mash-up of supporting applications and systems
• No silos – “ONE” enterprise across touch points/channels
• Capture AND make actionable Customer Experience Management and operational metrics

Cincom Synchrony and IBM for the Banking Industry

Synchrony is validated in IBM’s Banking Industry Framework which is designed to simplify the modernization, management and monitoring of financial technology systems, while lowering risk by avoiding the disruptive business consequences that have characterized these activities in the past. IBM’s Banking Industry Framework gives banks an alternative to the high-risk, rip-and-replace approach. The IBM Banking Industry Framework addresses four key areas including customer care and  insight to help banks build a foundation for creating a single view of the customer and enabling more effective and efficient sales and service.