Retail Resources
Data Sheets
Guiding Smarter Interactions in Retail - Learn how retailers are gaining a competitive edge and responding faster and with greater accuracy using Synchrony. By guiding every representative to focus on the customer experience rather than complex, laborious internal processes, every conversation can be personalized to build customer advocacy while reducing overall costs.
E-Books
The Last Mile (Retail) - This e-book discusses how focusing on the “Last Mile,” that final connection between the customer and your organization, will ensure that you can move customers from being “unsatisfied customers” to “loyal advocates” for your organization.
Webcasts
Webcast: Focus on Retail: Engaging with Customers at Every Touch Point - Hear Customer Experience guru, Shaun Smith, IBM and Cincom Systems reveal how to invest in more immersive customer experiences by re-engineering processes and guiding your people to deliver smarter interacations across all touch points.
Webcast: Managing Cross Channel Interactions in Retail - Maintaining a consistent brand experience is imperative, yet it becomes more difficult as consumer expectations grow and touch points proliferate.
In this one-hour webinar presented by Cincom and IBM, you’ll learn how to:
- Give consumers the technology, choices and control they want
- Focus on the customer’s experience – not on where the interaction takes place or what technology is used
- Ensure that your message is personalized and relevant
- Deliver a consistent brand experience across all channels
