Partnered to help you WIN and KEEP new customers.


Cincom is strategically partnered with IBM to transform your customer-facing people, processes, and technologies to compete—and win—on customer experience management.

Our combined expertise brings you a realistic, operational model to grow your business while improving operational results.

Randy Saunders, Cincom Program Director and Mathias Rico, IBM

Cincom and IBM: A long-standing partnership

Cincom and IBM have a strong partnership, which began in the 1960s when Cincom’s CEO Tom Nies was an IBM account executive. Today, Cincom and IBM have over 800 joint customers.

IBM Premier Partner

Cincom is an IBM Premier Business Partner. Premier status is awarded each year to fewer than 150 of IBM’s 5,000 value-added resellers worldwide, based largely on annual satisfaction surveys IBM conducts with customers.

Synchrony and IBM: Delivering Smarter Interactions to Enterprises Worldwide

Cincom Synchrony leverages many IBM technologies and services to deliver smarter interactions to enterprises around the world. Working with IBM’s Global Business Services, we help companies with business transformation and Customer Experience Management enablement. Click here to see Cincom Synchrony and IBM Technologies At-a-Glance.

Industry Framework Validations

Synchrony has been validated in the following Industry Frameworks:

The IBM Industry Frameworks are designed to help customers shorten time-to-value and improve return on investment.

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Guiding Smarter Interactions

Your customer-facing employees—regardless of experience or knowledge—are expected to deliver personalized, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple channels and disparate, disconnected applications often result in sluggish and ineffective service. Learn how Synchrony can help you jump these hurdles to deliver smarter interactions and better outcomes for your organization and your customers.
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