Cincom Synchrony and IBM Technologies At-a-Glance

Depending upon the customer environment, Cincom Synchrony utilizes numerous IBM technologies and services to enhance its functionality. Below is a brief outline of key components at work:

 

  • IBM Unica provides greater customer insight and delivers highly personalized and relevant offers
  • IBM WebSphere Application Server, a J2EE platform for essential application services.
  • IBM DB2, employed at the data tier, is utilized as the transaction database.
  • IBM InfoSphere Master Data Management (MDM) Server retrieves customer data from a centralized data hub shared by numerous back-end systems. Its web services are consumed by Synchrony, and the resulting data guides contact center agents.
  • IBM Cognos drives business intelligence and performance analytics.
  • IBM Filenet and Advanced Case Management provides workflow and process capabilities to manage customer cases and drive task automation.
  • Tivoli provides secure, single sign-on capabilities.
  • IBM RAMP enhances Synchrony’s routing capabilities with a success-based call routing engine.
  • IBM Global Business Services provides business transformation, application and IBM software implementation, back-office integration and infrastructure implementation.
  • Lotus Expeditor for a unified client framework, automated data exchange and single sign-on.
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Guiding Smarter Interactions

Your customer-facing employees—regardless of experience or knowledge—are expected to deliver personalized, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple channels and disparate, disconnected applications often result in sluggish and ineffective service. Learn how Synchrony can help you jump these hurdles to deliver smarter interactions and better outcomes for your organization and your customers.
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