Cincom Synchrony has received prestigious awards from analysts and editors who recognize the powerful combination of real-time intelligent agent guidance, a unified desktop, a multi-channel contact center and personalized document creation and follow-up. Here is the line-up of awards:
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2011 IBM Beacon Award “The IBM Beacon Awards recognize Business Partners who have delivered high value, innovative solutions that exemplify our focus on technical excellence, industry expertise and client satisfaction,” said Rich Hume, general manager, IBM Global Business Partners. “We congratulate Cincom Systems on winning the Best Industry Solution for Banking and demonstrating their commitment to delivering innovation and business value to our mutual clients.” Read the news release. |
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Ventana Research Hot Vendor in 2011 Value Index for Customer Experience Management: Agent Desktop “The Cincom agent desktop product, Synchrony, not only provides agents with a unified workspace to help them resolve customer interactions but it also guides them on what to do next,” said Richard Snow, VP and Contact Center Research Director at Ventana Research. “This level of functionality and all around balanced set of support across the evaluation criteria make it very worthy of its Hot ranking in our Value Index.” Read the news release. |
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2010 TMC Labs Innovation Award “Cincom has clearly demonstrated to the staff of TMC Labs that Synchrony is truly innovative in the CRM and contact center industries. It is apparent that Synchrony has made significant contributions in the advancement of this industry.” Read the news release. |
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2008 Best of Show – INTERNET TELEPHONY® Conference & EXPO East “Their innovation and commitment to quality attracted many serious prospects to their booth. Attendees knew they’d find solutions in the Cincom booth that would help them in their businesses today,” said Rich Tehrani, TMC President and Conference Chairman. Read the news release. |
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Frost & Sullivan 2007 North American Product Differentiation Innovation Award “Cincom Synchrony’s unified agent desktop brings order to the chaos by dynamically presenting exactly what the agents need from all of the relevant sources. We found the Synchrony agent desktop to be an extremely practical and useful tool for any contact center.” Read the full report. Read the news release. |
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2007 Product of the Year Award – Customer Interaction Solutions
Cincom Synchrony’s ability to effectively improve agents and contact centers through its intelligent, dynamic unified agent desktop earned a 4th product award in 2007.
Read the news release. |
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2007 Best of Show – Call Center Demo and Conference, Miami Synchrony merges outbound contact center capabilities with its award-winning agent desktop interface and inbound contact center functionality to win the Best of Show award. Read the news release. |
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2007 Product of the Year – Call Center Magazine A new administrative module, Synchrony Central, provides a “command center” view delivering all of the information managers need to make effective decisions. Read the news release. |
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2006 Editor’s Choice Award – Customer Interaction Solutions “The most advantageous feature of Synchrony is that it integrates all of a company’s disparate databases into a single unified interface,” said the TMC Lab editors. Synchrony scored an overall A+ rating following a hands-on product review in the TMC Lab. View the report. |
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2006 Best of Show – Call Center Demo & Conference, Orlando The editors of Call Center Magazine praised Synchrony’s ability to streamline the desktop for agents and managers to view just the information they need. Read the news release. |
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Gold Award – TechTarget SearchCRM.com Synchrony earned the top Gold Award from TechTarget’s SearchCRM.com in the contact center software category. Only one gold award is named in each category. Read the news release. |
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2005 Best of Show Award – Call Center, Dallas The Call Center Dallas award judges praised Synchrony’s ability to cut through the clutter at the agent desktop, presenting the agent with a unified view of disparate but related events and data sources. Read the news release. |
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2005 Product of the Year – Customer Interaction Solutions Synchrony earned the Product of the Year Award from Technology Marketing Corporation (TMC)’s Customer Inter@ction Solutions magazine for the second year in a row, building on past successes with new features and capabilities. Read the news release. |
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2004 Product of the Year – Customer Interaction Solutions “Cincom Systems has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. Read the news release. |
