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Schedule a live demo for your team
Schedule a demo for your team. Learn how a single view of the customer across disparate applications, plus agent guidance, workflow and process automation can deliver huge returns. Schedule
In just minutes, you will see for yourself how Cincom Synchrony turns your contact center agents into efficient problem solvers and salespeople. Synchrony guides your employees to deliver the experience you intended in every conversation. It brings all your systems, histories, and knowledge about the customer together to provide greater efficiency. Now you can deliver the experiences that will turn customers into advocates and grow your business.
- Highlights how the unified agent desktop dynamically presents exactly what an agent needs to interact with customers from all of the relevant applications, databases, and resources.
Focus on Energy and Utilities – Synchrony Product Demonstration (30 minutes)
- Proactively embrace the opportunity for deeper relationships with customers in an increasingly competitive landscape.
- Get insights on how you can guide your employees to engage in valuable conversations and build loyalty with your customers.
You Can’t Measure What you Don’t Measure – Synchrony’s reporting and analytics
- Critical data is gathered in a contact center every minute, every hour, every day. Data on customers, prospects, and agents and well as key performance metrics should be continuously driving adjustments and improvements in the contact center.
- Understand what business intelligence is being mined in your contact center, the key metrics you’ll want to pay attention to, and how to use analytics to improve your center and ultimately the experiences you deliver to your customers.
Supervisor Control Panel – Synchrony Central
- See the value of Synchrony Central – a one-stop command center for supervisors and administrators that provides quick access to all of the configuration tools, monitors and reports from a single desktop and a single sign-on.
Campaign Plus – Outbound Dialing Campaign Manager
- Award-winning Campaign Plus lets you set-up, monitor, and manage outbound dialing campaigns in real-time.
- See how easy it is to manage your proactive outbound dialing to maximize agent productivity and contact center efficiency.