Technical Papers

Synchrony Solution Architecture: A Technical Overview (PDF)

Discover how implementing Synchrony can result in greater customer loyalty, peak operational efficiency and improved profitability for your organization.

Cincom Synchrony™ OpenCIM (PDF)

Synchrony OpenCIM enables your existing third-party CIM components (such as Genesys, Cisco, Avaya, etc.) to interoperate with the powerful Synchrony unified agent desktop.


Guiding Smarter Interactions

Your customer-facing employees—regardless of experience or knowledge—are expected to deliver personalized, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple channels and disparate, disconnected applications often result in sluggish and ineffective service. Learn how Synchrony can help you jump these hurdles to deliver smarter interactions and better outcomes for your organization and your customers.
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Simplification Through Innovation