Cincom recognizes that it is your people—your customer-facing employees—who represent your brand to the customer. And in each interaction, it is the experience that they deliver to your customer that either builds value for your brand or destroys it. It is a powerful role to play.
We also understand that growing revenue AND managing costs AND delivering a better customer experience is a bit of a balancing act. That’s why organizations around the world turn to Cincom for a realistic, operational approach to aligning the contact center and customer-facing employees to deliver high impact results to the top-line, the bottom-line, and the customer life-line.
Cincom’s Customer Experience Management practice is focused on helping companies and its employees to consistently deliver experiences that not only build your brand, but are valuable to both your customers and to your organization. Cincom offers solutions that guide employees to deliver smarter interactions, in a realistic model. As a global leader in the software industry, Cincom has been at the forefront of customer experience management for over a decade, earning the respect of industry experts with its innovations, performance and results.
- Guiding Smarter Interactions – across all channels for optimal customer experiences and outcomes
- Synchrony – an enterprise solution with the power and flexibility to transform your contact center
- Synchrony Express – smaller and departmental contact center-in-a-box functionality /part of the IBM Smart Business Platform
- Services – maximize your investment in Cincom technology