Is your reputation in good hands?
It is your people—your customer-facing employees—who represent your brand. And in each interaction, it is the experience that they deliver to your customers that either builds value for your brand—or destroys it. Cincom’s Customer Experience Management initiative is focused on helping companies consistently deliver experiences that not only build your brand, but are valuable to both your customers and your organization.
Cincom Synchrony guides smarter interactions that deliver optimal customer experiences and organizational outcomes. In the contact center and across other customer-facing channels, Synchrony leverages insights about each customer in the context of each interaction, and provides intelligent guidance to deliver the “designed” experience.