The Smarter Choice for Small- and Mid-Size Contact Centers
IBM Smart Business is a radically simple way to select, install, and maintain business software. It is designed from ground-up for small- and mid-size businesses and groups and includes three key components that make it easy to start, run and grow your business:
- Smart market – an online web portal for browsing, reviewing, and selecting industry-leading business applications like Synchrony Express
- Smart cube – a pre-configured, standardized hardware platform to get you up and running immediately
- Smart desk – provides 24×7 support, monitoring and management
For detailed information on IBM Smart Business visit the IBM web site at IBM Smart Business.
IBM Smart Business and Cincom Synchrony Express
IBM is taking the lead to radically simplifying business application deployment for small to midsized businesses with its Smart Business Platform – a single offering of server and appliance hardware, software, on-line marketplace, and supply chain/fulfillment. Cincom is bringing its award-winning Synchrony to smaller contact centers in an ‘express’ version designed specifically for the IBM Smart Business platform. Now customer service centers, help desks and telesales groups—regardless of size–can reap the powerful benefits of Synchrony Express.
Synchrony Express offers a simple way for customers to select, install and maintain this robust contact center solution. Implementation is simplified through a common install process, while fix management, software upgrades, and support processes are seamless. Smart Business also offers unique capabilities for data interchange between applications and enables deeper standards-based application to application integration. This provides a truly integrated solution offering rather than a simple exercise of bundling applications. Your contact center will not standalone… but will be an integrated component of your entire business.
Synchrony Express on IBM Smart Business is a smart choice.