Measure to Manage

Manage to Grow

Synchrony Express offers the departmental-level or small to medium call centers the ability to access, view, schedule, create, and export reports and analyze productivity via a web-based portal. Real-time statistics, packaged reports, and a productivity OLAP (Online Analytical Processing) cube provide critical views into the contact center.

Synchrony Express delivers critical analytics including:

  • Open activities and summaries
  • Agent interactions and performance
  • Callbacks
  • High-activity customers with multiple interactions
  • Speed to answer
  • Productivity analysis

Benefits you can measure

With Synchrony Express you’ll enjoy real benefits you can measure and manage in three areas critical to contact center and business performance.

Customer Experience

  • Faster resolutions equal better customer experiences
  • The ability to connect the right agent with the right customer

Operational Efficiencies

  • Improved productivity of agents and managers
  • Faster resolutions equal direct cost savings

Manage and Grow

  • Capture all desktop activity
  • Trend, forecast and optimize performance
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Guiding Smarter Interactions

Your customer-facing employees—regardless of experience or knowledge—are expected to deliver personalized, positive experiences in every customer interaction. Yet complex processes, silos of knowledge, multiple channels and disparate, disconnected applications often result in sluggish and ineffective service. Learn how Synchrony can help you jump these hurdles to deliver smarter interactions and better outcomes for your organization and your customers.
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