A Library of Resources to Help You Learn More
Relevant Cincom Resources
Cincom Synchrony Express Solution Brief (PDF)
All-in-One Contact Center on IBM Smart Business designed to improve the customer experience, agent performance, and overall business operations.
This integrated solution includes a unified agent desktop, multi-channel interaction management, and reporting and analytics.
Synchrony Express: The Smart Contact Center Solution for Small and Mid-Sized Businesses
Watch this webinar for a quick overview of how Synchrony Express combined with IBM Smart Business improves contact center productivity, reduces costs AND delivers an enhanced customer experience.
Relevant IBM Smart Business Resources
IBM Smart Business: Rewriting the rules of IT for small and medium-sized businesses (PDF)
Unlike the largest corporations, small and medium-sized businesses don’t have an arsenal of IT resources to help them solve their challenges. They are required to assemble, integrate, manage and troubleshoot incredibly complex IT environments—much of which were conceived before the Internet era. These companies need integrated solutions that are simple, powerful, secure, and flexible. Learn how IBM Smart Business can help.
IBM Smart Business: Technical White Paper (PDF)
IBM Smart Business simplifies the adoption and management of business applications while removing the burden of IT. This white paper covers:
- What is IBM Smart Business?
- Why IBM Smart Business is a smart choice?
- How did IBM make IBM Smart Business simple?
- Analyst Reviews