Everything Agents Need, Exactly When They Need It
Harness the POWER of the Desktop
The Synchrony Express unified agent desktop is the hub for interacting, unifying all your applications and systems in a single desktop. It simplifies and streamlines the interaction by instantly presenting the agent with a screen-pop containing all of the customer history, contact information, and relevant resources necessary to complete the interaction regardless of channel.
Unify and present the right information at the right time:
- Dynamically updated interactions
- Customer history
- Resources to guide the agent
- Interaction notes
- Open cases and tasks
- Comprehensive tracking of customer profiles
360-Degree Customer View
Synchrony Express offers a CRM database for seamless tracking of customer interactions—regardless of communication channel. With everything on a single desktop, the agent is presented with a 360-degree customer view. From Synchrony Express, agents see a complete landscape of the customer including any web-based systems such as ordering, inventory, and billing.
Synchrony Express Resources
Cincom Synchrony Express Solution Brief (PDF)
All-in-One Contact Center on IBM Smart Business designed to improve the customer experience, agent performance, and overall business operations.
This integrated solution includes a unified agent desktop, multi-channel interaction management, and reporting and analytics.
Synchrony Express: The Smart Contact Center Solution for Small and Mid-Sized Businesses
Watch this webinar for a quick overview of how Synchrony Express combined with IBM Smart Business improves contact center productivity, reduces costs AND delivers an enhanced customer experience.