Flexible Implementation Options
Cincom Synchrony offers the ultimate control in implementations. Select the option that works best for you today, knowing that you can move to another option in the future without losing functionality or compromising your existing implementation.
On-premise Synchrony Contact Center – The on-premise model provides ultimate control, flexibility and security. With an Enterprise License, you invest in the software, hardware and infrastructure to implement and maintain Synchrony, while Cincom stands behind you ready to support your internal requirements as needed. Plus, because of Synchrony’s multi-tenant architecture, you can host any number of help desks, service centers, telemarketing or other groups or departments within your own organization.
Hosted Synchrony Contact Center – The hosted model delivers compelling advantages for both large and small organizations including:
- Minimal capital outlay—pricing based on monthly fee per agent
- Requires limited internal IT resources
- Secure
- Fast deployment
- Scalable
- 24/7 availability
- Virtual/remote agent support
- Business continuity/emergency preparedness
- Upgrades and maintenance managed at hosting center
>>Learn more about the Synchrony hosted contact center options.
THE HOSTED MODEL: Why It’s Revolutionizing the Contact Center Industry
The authors of this Frost and Sullivan white paper believe that hosted contact center technology is shifting toward mainstream market acceptance and outline a number of business trends that are advantageous to the hosted model. Read the Report: The Hosted Model—Why It’s Revolutionizing the Contact Center Industry.
