Exceed Your Goals through Proactive Outreach Campaigns
In today’s market, it’s becoming more difficult to run a streamlined and effective outbound operation due to increasing governmental legislation and internal quality initiatives. And at the same time, customers are becoming more sophisticated and skeptical of telemarketing agents. Four dialing options are supported.
Synchrony’s outbound functionality is designed to:
- Maximize agent contact time with targeted customers.
- Simplify campaign list administration.
- Roll out new campaigns faster and more efficiently.
- Lower costs by eliminating unproductive calls.
- Reach the best customers based on real-time analysis.
- Support multiple dialing strategies to maximize list penetration.
- Increase telemarketing and collections conversion rates.
- Utilize remote agents without duplicating costly infrastructure.
Blending Inbound and Outbound
Synchrony’s flexible platform enables a blended environment that combines outbound dialing with responsive inbound communications. It also includes the ability to schedule outbound callbacks for follow-up and fulfillment. Organizations are able to optimize their agents and the various skills-sets to meet unique business objectives.