Flexible and Agile – the Virtual Contact Center
The Synchrony delivers all of the critical information and tools an agent needs to communicate through it award-winning desktop, and all of the analytics managers need to effectively manage a virtual contact center.
Fast implementation – With a hosted virtual contact center, all of the hardware, software, IT investments and resources are handled for you. So getting started is fast and easy.
Flexible workforce – Synchrony technology enables you to attract a skilled, global agent workforce, while you save on overhead and increase agent job satisfaction via flexible, work-at-home options.
Emergency preparedness – Hurricanes, tornados, power outages and terrorist threats―they can all render a traditional, on-premises contact center inoperable. But the Synchrony virtual contact center enables your business agents to stay up and running in the event of an emergency because agents can log in from anywhere. >>Read more.
Scalability advantages – As your virtual contact center expands, it is easy to add new agents without investing in new hardware, software or infrastructure. Synchrony is a thin-client application, so all it takes is a PC with high-speed internet access and a telephone line.
Intelligent tracking – Since Synchrony is a web-based application, virtual contact center managers can view agent status and activities in real time, making adjustments as needed. Synchrony’s analytics component enables supervisors to track business trends and performance metrics.
Virtual Agent Desktop – Synchrony uses the internet to deliver all of the relevant information an agent needs to effectively interact with a customer. This 360-degree view of the customer provides agents with a critical tool in the virtual contact center.