Grow and Improve with Comprehensive Contact Center Reporting and Analytics
Synchrony’s proactive analytics and reporting provide clear insight into every interaction activity and enables you to measure key performance indicators for continually enhancing your customer experience management strategy.
Cincom Synchrony tools for enhancing business intelligence in the contact center include:
- Synchrony Central – An administrator’s “command center” that maximizes efficiency by providing quick access to all of the configuration tools, monitors and reports from a single desktop and sign-on.
- Reporting and Analytics – Enables better decision-making through insight to all customer activities. Access, view, schedule, create and export reports and OLAP (On-Line Analytical Processing) cubes via a web-based portal.
- Executive and Management insights – Dashboards and reports can be automatically generated and distributed, or can be generated on-demand. Cincom Synchrony gives executives and managers across the organization access to critical data to drive decision-making. Using advanced OLAP (Online Analytical Processing) capabilities, you can customize reports and dashboards to the various roles in the organization, from the executive suite and the business analyst to the call center manager.
- Real-time Monitor – Gain the business intelligence and insight needed for better hands-on decision-making through simple, point-and-click access to real-time, state-of-the-art, contact-center statistics.